Privacy Policy

We collect and process a range of Personal Information depending on how you interact with us. In certain circumstances, this may encompass data that identifies you or may require collecting sensitive Personal Information about you.

• We collect personal data from agreements, credit forms, and information provided during interactions with us. This includes details shared during telephone conversations, branch visits, website browsing or provided voluntarily by filling out forms on the website.
• We may obtain information from credit reporting agencies and searches, such as the PPS Register.
• Sensitive Personal data may be collected both directly from applicants and indirectly via third parties when applying for job roles.

Types of Personal Information we collect

We may collect the following personal information:

• Identifiable data including your name, gender, job title, photograph and date of birth.
• Contact details, such as your home and business address, email address and telephone number.
• Recruitment-related information including your name, email address, location, telephone number, qualifications, employment history, interests, types of roles you are interested in, your work application form and resume or CV, references, background checks (including criminal records checks), your work visa and other information to verify your identity and right to work.
• Credit Account information which may include banking information, trade references and, when applicable, details of your driver's license or passport for identification purposes.
• Usage information – information we collect when you use our website, such as your IP address, browser type, operating system, browser type, time zone, access times, any referring addresses, location information, referring URLs, page views, and other standard server log information. We may also collect information about your interactions with the Site, such as the pages you visit and the links you click on. We may use cookies, web beacons, and other similar technologies to collect information and enhance your experience on the Site. You can manage your cookie preferences through your browser settings.
• Other information – this includes information about access and attendance to GTP premises and physical assets (such as information collected through CCTV), details about your use of our assets, communications with you (including complaints or concerns raised by you or any feedback or survey responses that you provide to us) and other information you voluntarily provide to GTP.

Sensitive Personal Information

Some types of Personal Information are considered to be more private than others including information about someone’s racial or ethnic origin, religious beliefs or affiliations, health or medical conditions, sexual orientation, criminal record. This type of information is called “sensitive personal information”.

Sometimes we may collect sensitive Personal Information about you (such as health or medical information, criminal history checks, or your racial or ethnic origin), but we will only do this as when necessary and:

• where you have explicitly provided your consent; or
• where otherwise permitted by applicable laws and regulations.

Processing your personal information

We process Personal Information to conduct our business including managing our contractual relationships, recruitment, monitoring access to our websites and apps, managing safety and security risks, complying with our legal obligations or where you have provided your consent.

The purposes for which we process your Personal Information will depend on the type of Personal Information collected and the context in which it was collected. However, the primary purposes for which we process Personal Information include:

• managing our relationship with you including providing you with information or services, improving our products, services and communicating with you;
• business-related purposes including negotiating, managing, and fulfilling our contracts with customers, suppliers and third parties; managing business relationships; conducting clearance procedures; managing accounts and records; and debt administration;
• marketing related purposes including analysing the characteristics of visitors to our website; to prepare analytics and profiling for business intelligence purposes; to personalise your experience on our website; managing our communications;
• recruitment-related purposes including considering you for career opportunities with or through GTP and inviting you to participate in relevant processes and interactions;
• managing safety and security risks including managing and monitoring access, safety and security at our branches (including through the use of CCTV);
• website administration and internal operations – this includes troubleshooting, data analysis, testing, research, statistical and survey purposes.

We may also collect and process your Personal Information for any other purposes for which you have provided your consent or if there is another lawful basis for doing so.

If we do not collect your personal information, it may affect our ability to perform these functions.

Information Sharing

We may share your Personal Information within our group of companies as well as with third parties involved in the operations of our business which may involve sharing information internationally. Personal Information that may be share may include sensitive personal information:

• With service providers who assist us in operating our website and providing our products and services;
• With our affiliates, subsidiaries, other relevant entities within the group and the shared corporate services in the Philippines;
• With third parties who assist in providing services to run our business for marketing, advertising, and analytics purposes;
• With people you have authorised to interact with us on your behalf (such as recruitment agencies);
• With law enforcement or other third parties when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others;
• With a credit bureau or reporting agency; and
• If you fail to fulfill your obligations under a contractual agreement with us, we may be required to disclose your information, along with your transaction history, to our legal advisors, debt collection agencies, credit reference agencies, or industry associations.

Storage and Protection

We take steps to ensure that your Personal Information is kept secure and protected against unauthorised access or use.

We have put in place reasonable procedures and technologies to maintain the security of your Personal Information from loss, misuse, and unauthorised access, disclosure, alteration, and destruction.

We generally store the Personal Information that we collect in electronic databases. These databases are generally hosted in data centres in Australia.

We may also use third parties to store and process your personal information. We will only do this if the party agrees to comply with our procedures and policies or if they put in place equivalent security measures.

Information retention

Our aim is to keep Personal Information for no longer than is necessary for the purposes described in this policy or as otherwise required by law.